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Tag Archives: Azure

The Cloud Insider News – Dynamics CRM

We read article after article, use rights after use rights, to provide you the best and accurate information.  Now it’s your turn.  The Cloud Insider News takes articles written by you to tell your story and help educate the community.  In this edition, we take a look at CRM.  Have a hot topic? Email info@splalicensing.com

The Register Microsoft plans summer CRM war opener against Salesforce

XRMCRM Online FAQ

Omnivue.net (white paper) – Is Your Business Ready for ERP?

SaaSPlaza – What’s all the hype about Microsoft Dynamics 365?

Wealthmanagement.com/Tamarac – Five Ways a Client Portal Can Transform Your Practice

WatServ – Dynamics 365 Pricing Plans and Migration Discount Announced at Dynamics 365 Tech Conference.

Channele2eMicrosoft Preps Partners for Dynamics 365, LinkedIN Integration

Cisco – Cisco Unified CallConnector for Microsoft Dynamics CRM

Caltech Dynamics 365 Enterprise Edition Customer Service

Tribridge Is it Time to Check the Vital Signs of Your Microsoft Dynamics CRM System?

Computer WorldAdobe continues to march to the cloud

IpipelineCustomer Centricity – Do you “CRM?”

Thanks for reading,

SPLA Man

 
 

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Microsoft Online Services Terms – What you need to pay attention to before signing your Azure agreement

Article update (April, 2018 ) We created a new website called MSCloudlicensing to help SPLA and CSP partners understand the different program options and use rights available to them. The new website is www.mscloudlicensing.com it’s designed to be a collaborative platform that includes a forum to ask and answer licensing questions, document library, and licensing articles.  Check it out, it’s free. 

There’s a lot of benefits to moving to Azure, I’ll let your Microsoft account team review them with you.  On this website, we are not that concerned about the benefits, all we care about is the licensing.  In this article, we will review the Microsoft Online Services Terms.

What is the Microsoft Online Services Terms?  First starters, it used to be called Microsoft Online Services Use Rights or MOLSUR for short (or long).   It is now called OST pronounced OAST when speaking to Microsoft.  Basically the OST defines how you may consume online services through Microsoft.  You can download a copy here.  Although your legal team should review the document in its entirety, below are some of the highlights I think you will find relevant and are often overlooked.

License Reassignment 

“Most, but not all, SLs may be reassigned. Except as permitted in this paragraph or in the Online Service-specific Terms, Customer may not reassign an SL on a short-term basis (i.e., within 90 days of the last assignment). Customer may reassign an SL on a short-term basis to cover a user’s absence or the unavailability of a device that is out of service. Reassignment of an SL for any other purpose must be permanent. When Customer reassigns an SL from one device or user to another, Customer must block access and remove any related software from the former device or from the former user’s device.” (April, 2017 OST)

What does this mean?

Most Microsoft products cannot be reassigned on a short-term basis, that’s why Microsoft has the use right called license mobility.  In short, pay attention to which users are assigned a license and if/when they no longer need the service.

Hosting Exception “Customer may create and maintain a Customer Solution and, despite anything to the contrary in Customer’s volume licensing agreement, combine Microsoft Azure Services with Customer Data owned or licensed by Customer or a third party, to create a Customer Solution using the Microsoft Azure Service and the Customer Data together. Customer may permit third parties to access and use the Microsoft Azure Services in connection with the use of that Customer Solution. Customer is responsible for that use and for ensuring that these terms and the terms and conditions of Customer’s volume licensing agreement are met by that use.” (April, 2017)

What does this mean?

It allows you (a service provider) the right to use Azure as a datacenter provider.  The last sentence is very important in the above definition “Customer is responsible for that use and for ensuring that these terms and the terms and conditions of Customer’s volume licensing agreement are met by that use.”  In the above definition,  “customer” is you.  If you use Azure as a datacenter provider, purchase Azure via your own volume licensing agreement, and use SPLA for user based products (e.g. RDS) you must follow the OST, Product Terms, and the SPUR!

Azure Services Limitations

Customer may not “Allow multiple users to directly or indirectly access any Microsoft Azure Service feature that is made available on a per user basis (e.g., Active Directory Premium). Specific reassignment terms applicable to a Microsoft Azure Service feature may be provided in supplemental documentation for that feature.” (April, 2017 OST)

What does this mean?

Sounds similar to a SAL license right? “Directly or Indirectly access any Microsoft Azure Service.”  Although if you are using Azure as your datacenter provider, the likelihood of you consuming user based licensing through Azure is not very high.

Security

I encourage you to read the security measures and policy’s set forth by Microsoft for their online services.  You can read it here.  I included a breakdown of the difference compliance and security certifications below:

Microsoft Online Information Security Policy (as of April, 2017)

Online Service ISO 27001 ISO 27002

Code of Practice

ISO 27018

Code of Practice

SSAE 16 SOC 1 Type II SSAE 16 SOC 2 Type II
Office 365 Services Yes Yes Yes Yes Yes
Microsoft Dynamics 365 Core Services Yes Yes Yes Yes* Yes*
Microsoft Azure Core Services Yes Yes Yes Varies** Varies**
Microsoft Cloud App Security Yes Yes Yes No No
Microsoft Intune Online Services Yes Yes Yes Yes Yes
Microsoft Power BI Services Yes Yes Yes No No

 

Last and certainly not least, I get asked A LOT about language that you should include as a service provider.  I would encourage you to create your own online services terms for your hosted offerings.  Too many providers do not have basic language around compliance, licensing, and overall use rights.  At a minimum, you should include a copy of the End User License Terms for SPLA.  If you do not have a copy, please contact your reseller.  If you forget to include licensing terms and conditions, you could be on the hook during an audit.  Don’t be on the hook.

Thanks for reading,

SPLA Man

 
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Posted by on April 24, 2017 in Uncategorized

 

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The Cloud Insider Times

In this edition of The Cloud Insider Times, you will find articles on the likes of Google, Amazon, IBM, Veeam, and the infamous Shared Computer Activation (among others) If your company would like to be included in future articles, please email info@splalicensing.com
Computer Business Review – Three Private Cloud Myths Busted!
 
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Posted by on April 20, 2017 in The Cloud Insider Times

 

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Top 5 SPLA Licensing Questions in March 2017

There’s March madness in college basketball and March madness in licensing.  College basketball is over, but licensing is just getting started.  In this post, I completed a list of the top 5 questions in SPLA.  Enjoy!

1.  Can we offer a customer dedicated VMs where they can have Windows-admin access? We want to offer the OS-plattform and let the customer handle applications etc themselves

No.  You can offer dedicated VMs, but unless a customer is transferring their licenses over to your datacenter, they should not have admin access.  Amazon does a good job of explaining this.  Check it out here

2.   I am looking at licensing SQL in Azure.  My question is can we run multiple     instances on a single VM or is it 1 instance per VM?  How can we reduce our consumption?

Yes. You can run multiple instances on a single VM to reduce the number of VM’s deployed.  This works with Azure, AWS, or even your own datacenter.

3.   If we have a hypervisor running 2012r2 datacenter edition. Can I install server 2016 on a VM or does the hyper visor also have to be 2016?

You can install the VM with 2016 but the entire host must be licensed by core if you do. (even if you are also running 2012) Remember with 2016, there is an 8- core minimum per physical processor and is sold in packs of 2 cores.

4. I have a production SQL server fully licenced. We will be introducing a second server that will only receive SQL transaction logs throughout the day. It’s not a hot standby, not even a warm standby.  Does it require a license?

As long as that server is passive, log shipping is allowed.  

5. We are a cloud hosting provider and find it very frustrating in regard to Office 365 and not being able to use SCA.  Any help?

There are specific requirements to become CSP Tier 1.  I will say Microsoft has made the requirements easier as it pertains to support.  If you are having difficulty becoming CSP Tier 1, it may help to look at partnering.  Let us know.  info@splalicensing.com

Thanks for reading,

SPLA Man

 
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Posted by on April 5, 2017 in Top 5 Licensing Questions

 

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The Cloud Insider Times

We created The Cloud Insider Times as a way to provide valuable content to the splalicensing.com reader.  Each week our team will search the web for relevant information as it relates to SPLA and other cloud related technologies and solutions.  Have a question or hot topic or would like to be added to “The Cloud Insider Times” Contact me at info@splalicensing.com

Thanks for reading,

SPLA Man

 
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Posted by on March 30, 2017 in The Cloud Insider Times

 

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SPLA Discontinued??

Read the rest of this entry »

 
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Posted by on March 20, 2017 in In My Opinion

 

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Hybrid Use Benefit – HUB

Our friend Azure is at it again.  He’s offering Windows license mobility without calling it license mobility.  It’s called HUB – Hybrid Use Benefit.  And yes, it’s only available in Azure.

What is it exactly?  Well let’s say an organization purchased Windows Datacenter with Software Assurance.  Because they purchased the server with Software Assurance, Microsoft will allow them to run a separate instance in Azure and only pay the Linux VM rate.

This same customer can now deploy an image in Azure, pay a non Windows rate (in Azure), and still run an on premise server in their own datacenter to make a true hybrid scenario.  They can do this with Datacenter edition only, since Datacenter allows unlimited virtual instances.  They cannot run a true hybrid with Standard.  They must either run on premise or in Azure with Standard edition.  If you are on the fence about which version to purchase, Datacenter might just win out.

A couple of things to consider.  1) You have to pay attention to the number of licenses you purchased for your on premise servers.  If you purchased Datacenter that has two processor licenses, this will all you to run two instances up to 8 cores or 1 instance up to 16 cores in Azure.  In other words, you cannot exceed the number of licenses you purchased. 2) If you do decide to run Datacenter on premise as well as in Azure, you must maintain CALs for your on premise solution.  Azure does not require CALs, but that doesn’t mean your on premise CAL requirement goes away.

So there you have it.  Confused yet?  If not, wait until I write more about Office 365!  Questions?  Email me at info@splalicensing.com

Thanks for reading

SPLA Man

 

 
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Posted by on April 6, 2016 in Azure

 

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“I want VDI!!!!!”

You probably have said that a thousand times as a service provider.  The truth is it’s still not available in SPLA.  If I was a betting man (big if by the way for those that work for the IRS) I would wager they would allow VDI in SPLA.   Why not…right?  Everything else is changing why not this?  Before you get too carried away as to why Microsoft will not allow VDI in shared environments, let me ask…do you REALLY want VDI?  Just as SQL is complex in SPLA (and VL for that matter) so is VDI.  In this article I will review the licensing rules with VDI/VDA and what exactly needs to happen if you were to host this from your datacenter.

Let’s take scenario 1.  Bill has a PC that can run a qualified operating system but the PC itself has been running slow recently.  He get’s his email from Joe’s Hosting so logically he asked good ole’ Joe if he could host a virtual desktop as well.  Joe tells him  “Sure” but it MUST be dedicated and his cost will go up.  Bill tells him that’s not issue, his wife won the lottery recently.  You would think the last thing Bill would be worried about is a virtual desktop.  Just buy a new computer Billy and head to the beach!  Nonetheless, Bill wants VDI and wants it now.  Joe’s Hosting tells him to go to the store, buy a Windows 10 license, and bring that disc over to their datacenter.  Joe will host it on a server solely dedicated to Bill.  Problem solved.  Joe is happy he just won over a customer, Bill is happy he gets his virtual desktop.  The compliance police call, Joe is in trouble.  Why?

In order to host VDI 3 things must happen.

  1. The PC must have VDI use rights. This means the desktop license itself (Windows 10 as an example) must be Enterprise and have active Software Assurance (SA).  Think of VDI as a Software Assurance benefit.  Without SA, no chance of having VDI.  In order to buy Software Assurance, I would need a volume licensing agreement; not a retail version.
  2. The service provider must indeed host it in a dedicated infrastructure.  This means the hardware, not just the VM.
  3. If the PC is incapable of running a full version of Windows 10 (such as a tablet) the customer must purchase a VDA license.  VDA is a use right that allows the end user the right to access a virtual desktop from a server environment.

The 3 items mentioned above is really just the beginning of the licensing roller coaster.  You must also license Windows Server, RDS, and any other applications by your SPLA or be purchased by your end customer.  If they are purchased by the end customer, they would transfer that license into your datacenter, which means they can no longer run it on premise.

Now I ask you this question – is VDI worth it?  Some say “yes” as this is what the customer wants and mean old Microsoft licensing rules just keep getting in the way.  Most complain about dedicated environments, but as mentioned earlier, dedicated environments is just the beginning.  Last, you may say the licensing of the VDI environment is not your problem, it’s your customers.  You have it hosted in a dedicated environment.  As far as SPLA is concerned, you are covered.  Or are you?

Maybe I’ve been doing this too long and I am just an old fogey.  But if I was a customer and my service provider (you) told me I could receive my VDI dedicated infrastructure and all I need was a desktop OS license, I would be all in.  Fast forward a couple years and you tell me you are going through an audit and apparently I (not you) had licensed VDI incorrectly and it’s my fault; I think I would be a little upset.  Yeah I would ditch you faster than that girl in 9th grade who ditched me at the dance (apparently when I told her my future involved SPLA licensing it turned her off…what a fool) but I would also make sure if any other organizations were looking at you as a service provider, I would tell them to stay away.  As any marketing organization would tell you, recommendations and word of mouth is the best way to advertise.

Moral of this story?  Like all the rest, know the licensing first, sell it second.  Stay tuned for scenario 2.  Your customers will thank you.

Thanks for reading,

SPLA Man

 

 
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Posted by on February 1, 2016 in VDI

 

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Disaster Recovery Rights and License Mobility

 April 2015 PUR

Fail-over server rights do not apply in the case of software moved to shared third party servers under License Mobility through Software Assurance.

Example

Let’s say an end customer purchased a license with software assurance that qualifies for license mobility.  Since SA allows failover rights, most service providers (if not all) are under the impression they would get the same benefit in their datacenter as they would on premise.  In this example, the end customer transfers a SQL license over to the hoster, the hoster spins up a secondary SQL fail-over server.  Given the statement above from the PUR, If they are enabling SQL fail-over they would need a second license under SPLA.

 Why is this important?

For starters, compliance.  If that secondary server is not properly licensed or your under the assumption that if it exists on premise it must also exist in the cloud you are mistaken.

What about Cold DR?

Doesn’t exist anymore.

What about SQL Failover for SPLA specifically?

SQL SPLA licenses have fail-over rights.  Read the SPUR

What about other products for disaster recovery?

The SPUR has specific language around DR, how long the server can be active (non-production), when Windows would need to be reported, etc.

Any workarounds?

SAL for SA – I think this would fit well for DR.  Customer can still run the software on premise and spin up a second server in the cloud.

Normal SALs- 1 user SAL license can access multiple servers.  Could be another option if the customer is against license mobility.

In the words of a famous hoster “it’s not how you license…it’s how long can you get away with not licensing that really matters”  He was audited immediately following that statement.

Thanks for reading,

SPLA Man

 
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Posted by on April 30, 2015 in Disaster Recovery

 

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Office 365 and SPLA – It’s all about Office

The #1 post (by volume) on this blog site is “Office 365 Under SPLA.”  (It’s probably what brought you to this article in the first place). For those that read this blog regularly, can you guess #2?  Ok…you give up.  If you would’ve guessed  “Office Needs Mobility Rights” you would have been correct.  Can I conclude in my scientific analysis that Office is at the top of everyone’s mind in the hosting industry?

Who remember’s BPOS?  Remember that beauty?  I used to manage BPOS several years ago. BPOS consisted of Exchange Online, OCS (that’s right…OCS not Lync) and SharePoint online.  It was bundled as a package and sold to smaller companies (originally).  It was a big deal.  For “x” amount of dollars you would get a 5GB mailbox!  Google caught on, raised the bar to 10GB mailbox, than 20 and the cloud race still continues today.  Mailbox size and price was what everyone talked about.  I remember it well. Than Microsoft threw the cloud world a curve ball.  “What would happen if we offer Office as a subscription model and call it Office 365”  Things started to change pretty quickly.  Office as a subscription?  “But wait…let’s allow Office to be installed on not one device, but 5!  Now the cloud world is really spinning.”  What’s next?

Let’s don’t forget about our friend Azure.  Who could forget about him?  Azure is growing rapidly (talk about a generality but remember I am SPLA Man, not Gartner) and adding new features such as Linux VM’s, ability to purchase using your Enterprise Agreement, and the biggest news of all….ability to install a copy of Office from Office 365.  Wait! What?!!!

Let’s take a step back and look at what Office means for the SPLA community.  You want to host Office? Here’s what you need.  Windows + RDS+Office.  There you have it.

Here’s what you can’t do – Under no circumstance can you have your end customer purchase Office under Office 365 and install it in your shared cloud.  Don’t argue with me here…you can’t do it.  You are probably thinking…well, that’s ok, i will dedicate a VM.  Ahhhh….there we go again.  Dedicated a customer owned license on a VM.  What did I just describe?

Dedicate a VM +shared hardware = License Mobility.  What does not have license mobility rights?  Office.

Now back to Azure.  You might be thinking that Azure is a shared cloud. It is. How can they do it but I can’t?  Well, they developed Office and they developed Azure.  They can make up the rules to their own game.  Check out the online services terms page 22

What happens if you purchase your own Azure agreement to host your SaaS offering for your clients?  It doesn’t matter.  A hoster leveraging Azure for their offering would not be able to accept end-user Office 365 Office licenses.

So is it all doom and gloom?  Not by a long shot.  When there’s confusion, when your competitors spend more time worrying about what they can’t do instead of focusing on growing their business, consider that an opportunity. I’ve written 70+ articles on SPLA.  It’s not going away and neither are you.  I just think you (the service provider) need to get creative. Price is always an issue.  Office is an issue today, but it will be something else tomorrow.  Again, don’t focus on what you can’t do, it’s time to start thinking about what you can do.

I am going to write another article in which I provide a real world example on how I was able to save a service provider money  It’s not revolutionary, but it proves that if your not working with someone who looks at your usage report regularly and makes suggestions to reduce costs, you are missing out.  Sounds kind of like a salesman, but I think you will find the article helpful.  I can’t change the rules of SPLA, but I can make recommendations in the way you think about your business.  It’s time to reconsider our licensing strategy.  Stay tuned.  In the meantime, here’s a cool glimpse into the future.

Future of Office 

Thanks for reading,

SPLA Man

 
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Posted by on December 6, 2014 in Azure, Office 365

 

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