Lot’s of questions about Dynamics 365 and SPLA. Here are a few frequently asked questions to help solve the mystery.
- I’m having difficulty keeping track of all the changes at Microsoft. If I reported CRM prior to the new Dynamics 365 SKU’s in SPLA, can I continue to report the way I did prior to the change?
Yes. Service Providers who reported CRM before can continue to do so until your agreement expires. Once you renew, you can start reporting the transition SKU’s a lower cost through October 2019.
- How does the new SKU’s correlate to the old SKU’s in CRM?
There’s no 1-1 ratio with older CRM products and the new Dynamics 365 products. Some of the features that are included with Dynamics 365 are not found in some of the older products. Let me provide an example, if a hoster offered CRM 2016 Pro, they would have to stack licenses to get all the functionality. To be specific, they would have to report EMT-00648 and ENJ-00826.
- But what would happen if I was reporting Basic?
You would also be required to stack licenses to get all the functionality. Specifically, you would need EMT-00649 and ENJ-00827 to cover everything.
- Why the change?
It’s a clever move to get end users to transition to CRM Online in my humble opinion.
- Ok. But I didn’t have customers on CRM prior to the change. Can I still report old SKU’s.
According to Microsoft, you must report the new Dynamics 365 products.
- I would like to use the new Social Engagement feature within CRM. How do I activate in SPLA?
Although the Social Engagement feature can be enabled for on premise CRM deployments, I “believe” they are assuming the customer already purchased an Dynamics Online subscription. In other words, in order to obtain Social Engagement, the customer would require an online subscription. Would love to know if this is different 🙂
Thanks for reading,