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Author Archives: MS Licensing

Licensing options in a virtual world

I thought I would update a post I wrote previously regarding virtualization.  In this article, I want to touch on three specific products (Windows, Core Infrastructure Suite, and the new Cloud Platform Suite).  Pay attention, this could save you money!

Windows

Windows must be reported, but oddly enough it is the most under licensed product during an audit.  (along with SQL). You have to license every processor on the host machine that will allow you to run 1 virtual instance (either Linux or Windows) for Windows Standard edition.  If you spin up another instance, you have to license every processor again!  In other words, to run two instances licensing Windows STD on a 2 processor machine would need 4 licenses!  Datacenter- you must license every processor on the host machine that will allow you to run unlimited VM’s.  Great bargain if you are highly virtualized!  Only caveat, it is going up in price in January.

Core Infrastructure Suite

CIS is a bundled SKU that includes Windows Server and System Center.  There are two editions, Standard and Datacenter.  They both come with the same technology, the only difference is virtualization.  Standard will allow 1 instance, Datacenter will allow unlimited. This SKU is licensed by physical processor and follows the same logic as Windows virtualization mentioned above.  Pay attention to the number of instances running on each host!

Cloud Platform Suite (CPS)

This is the baby of the SPLA family.  (actually hasn’t been born if your reading this prior to January, 2014).  I wrote about the basics in a earlier blog.  I think this could be a HUGE plus for service providers who report SPLA licenses and run Hyper V.  Why?  Mobility rights.  CPS is a bundled SKU of Windows and System Center.  The differences between CPS and the Core Infrastructure suite is the way you license the guests.  CPS you have to license the virtual guests, Core Infrastructure you don’t (as long as you license datacenter edition).  What will make CPS attractive is the cost.  The cost per host processor is a lot less than the cost of the Core infrastructure processor license.  Secondly, because you also license the guest (not that cheap but pretty valuable), the guest OS can move as long as you license both the guest and host.  This reduces your compliance risk tenfold.  If VM’s can migrate and you cannot track that virtual instance, this is the way to go.  Why wouldn’t you use CPS?  If you are not running Windows 2012, System Center 2012, and Hyper V (a requirement) you should stick with Windows Standard or Datacenter.  If you are heavily virtualized in Microsoft technology and running System Center, stick with Core Infrastructure Suite Datacenter.  You will need to sit down with your reseller and review  your options.  That’s why you need to work with someone who understands SPLA and has your best interest.  I always say “Make sure your compliant, but make sure you are licensing the most cost effective way.”

Good news is you have options, just make sure you pick the right one!

Thanks for reading.

SPLA Man

 

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Help Me…Help you…

If you like this blog and find this site helpful, please reach out to me via LinkedIn or spla.us@softwareone.com Would love to connect. I can introduce you to our SPLA team to discuss how they can manage your agreement more effectively. It’s the SPLA team’s job to ensure you are getting the most value from your agreement. We have the ability to manage agreements from one portal, work on a global scale to accommodate time zones and best pricing, and ensure you are not only licensing correctly, but the most cost effective way.

Thanks for reading,

SPLA Man

 
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Posted by on November 20, 2013 in In My Opinion

 

Where’s it written in the SPUR??

How many times have you said that over the years?  If you haven’t, consider yourself lucky…you probably haven’t gone through an audit! (yet).

The Service Provider Use Rights (SPUR) is the document that explains how products can be used. What it does not provide is real life scenarios nor does it explain every situation.  Let me provide an example, nowhere in the SPUR (or your signed agreement) does it define what is dedicated and what is shared.  You have customer owned licenses that you install on a server in your data center.  In your mind, this is perfectly fair.  It’s your server, their license…why not? I agree..nothing is wrong…if it’s dedicated. Next question…where does it say what is dedicated and what is not? The truth; it doesn’t.

In the eyes of Microsoft, every server needs a license.  If one server has internal licensing that you purchased for your internal employees, you cannot use the same server to deploy SPLA licenses for external users.  It comes down to use rights.  Internal licensing prohibits commercial hosting.  If you don’t believe me, check out page 10 of the PUR (use rights for internal licensing).” The licensing construct of internal use doesn’t match that of SPLA and therefore needs to be kept separate.

There are two main points I want to be sure to communicate:

  1. Licenses belonging to the end customer cannot be shared among other customers of the service provider; this means that end customer owned licenses cannot be used in shared hosting environments (where more than one customer accesses a server) – they can only be used in dedicated environments (one server is dedicated to a particular end customer).  Unless the end customer uses license mobility (which is a software Assurance benefit).  Check out license mobility http://www.microsoft.com/licensing/software-assurance/license-mobility.aspx  If you are not on the list of authorized mobility partners – get on the list by signing the license mobility addendum (get this from your reseller)  This is the direction of the industry in my opinion.  Don’t want you to be left out!
  2. No mixing/matching of server/CALs on a product-by-product basis. This means that the end customer CALs for a particular product cannot be used to access servers deployed that particular product and which are licensed by the service provider under SPLA. It is ok for a service provider to rely on end customer owned licenses for one particular product (like SQL) but acquire licenses for a different product (like Windows) via their SPLA. (as long as it’s dedicated).  It also means that if an end customer has Servers/CALs for a particular product(s) and chooses to move to a hosted model with a service provider, they will need to acquire any additional licenses for that product(s) under their volume licensing agreement (i.e. if they increase the number of seats or require more servers for a built out for deployment or load balancing). It’s not ok for the service provider to acquire SALs under SPLA when the number of seats goes up for the end customer or when additional servers are required.  Be careful with customer owned licenses if you have SPLA and vol. licensing.  Unless you monitor closely and all your engineers know the use rights, you may accidentally mix licenses.

So…where is all this spelled out in the SPUR?  It’s not nor will it be in the foreseeable future.  If Microsoft allowed volume licensing to be installed in a shared environment, there would be no need for license mobility.  Secondly, think of all the deployment scenarios that come up in one of your sales calls.  The SPUR cannot address every scenario or else the document would be 1000 pages (as oppose to the 900 pages it is already)

In my opinion, I think Microsoft should be more clear on what is dedicated and what is shared.  I also think you need to work with a reseller that fully understands Software Assurance.  I am not 100% right all the time (ask Mrs. SPLA Man) but feel pretty confident the direction of the industry is the hybrid cloud.

Which licensing program offers the greatest discount? It’s the Enterprise Agreement (EA).  What is the main component of the Enterprise Agreement?  Software Assurance.  Which program are Microsoft reps talking to your customers about? You guessed it…The Enterprise Agreement.  That’s why it’s important to understand Software Assurance, the use rights associated with it, and work with a team that understands EA’s as well as SPLA. Your customers and your CEO will thank you later!

Thanks for reading,

SPLA Man

 
8 Comments

Posted by on November 10, 2013 in Uncategorized

 

The Cloud Platform Suite (CPS)

The Cloud Platform Suite (CPS in Microsoft language) is a new SKU coming January, 2014 and will be in the next release of the SPUR.   (there’s a lot of acronyms in this post). CPS is a bit out of the norm for SPLA;  the licensing is by processor and by guest instance.  CPS combines Windows Server 2012 and System Center 2012 in one SKU (similar to the Core Infrastructure SKU (CIS)).  To add to the complexity, the core infrastructure suite is not going away. I wrote an overview recently that provides great details in licensing Windows, CIS, and CPS at “Licensing in a virtual world”

On the surface, CIS and CPS appear to be the same SKU, but there are significant differences.  To reiterate, the Core Infrastructure Suite is licensed by processor on the host and will allow you to run virtual instances depending on the SKU in which you report – Datacenter= unlimited VM’s/Standard= 1 VM.  CPS is licensed by processor on the host and by virtual instance.   CPS will allow the VM to move to different hosts, as long as the underlying host is licensed and you report the highest number of VMs.  The other caveat – you must RUN Windows 2012, System Center 2012 and HYPER V.  If you are not running Hyper V, you cannot license CPS.

Why would you report one over the other?  It really boils down to the number of VM’s deployed.  You need to calculate the total cost of the solution (both the number of hosts and VM’s), and whether or not you decide to install 2012.  If not, you cannot license CPS.

In my opinion, if you are virtualized, but not highly virtualized, CPS is your answer.  If you have high number of VMs, stick with Datacenter.  Remember, under CPS you have to license each guest separately.  (except if it’s Linux, no “guest” fee is charged for Linux VMs running on the Cloud Platform Suite “host”).  The cost is not astronomical per VM, but if you run 100’s of VMs, the cost can add up quickly.

Clear as mud?  Probably. It’s Microsoft licensing.  That being said, I think this is a good SKU for smaller environments and provides more options for service providers.  In Microsoft eyes, this SKU will encourage their customers and partners to deploy 2012R2.

Hope this helps and thanks for reading. There will be more insight on this as we get closer to January.  Stay tuned!

SPLA Man

 
5 Comments

Posted by on November 1, 2013 in Cloud Platform Suite

 

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New 2013 SPLA Agreement

You might have heard Microsoft has a new SPLA agreement coming out this month.   With Microsoft, the changes only take effect when you sign a new SPLA.  If your agreement has a 2010 version, you must adhere to the 2010 agreement terms, not the new agreement terms.  There’s a lot of misinformation regarding this in the blog world.   Remember the SQL 2008 use rights…in which you could license SQL by processor up until you sign a new agreement?   These changes work the same way.

I wrote about this earlier, but here’s the biggest change in the 2013 terms

  • Install SPLA licenses on customer owned hardware.  The service provider can install SPLA on customer owned hardware — As long as the SERVER (not a PC) is MANAGED and CONTROLLED by the service provider.  You CANNOT take a customer owned hardware that is already licensed under their own internal volume license agreement and install SPLA licenses  on the same server.  In other words, if a server is covered with the customer’s Enterprise Agreement for Windows, you cannot install SPLA licenses on the same server.  If you would like to provide this service, contact your reseller. There is a new addendum that will allow you to provide this solution if you have a 2010 SPLA agreement. (no need to sign a new SPLA if you have the addendum).
  • $100 (US) monthly reporting minimum.  If you have a signed 2013 version of the SPLA, you must report a minimum of $100.  Microsoft has a 6 month rule of zero usage, on the 7th month you must start reporting $100 a month.  So….what happens if you only have $50 dollars worth of usage and sign a 2013 SPLA?  You have to report $100 regardless.  In my opinion, if you report less than $100 a month, use a third-party to host the software and use their SPLA.  Please remember when you signed your SPLA.  SPLA is a 3 year agreement.
  • Azure- Just like using any other 3rd party as a data center, the SPLA customer can use Microsoft.  In the event of termination, the SPLA customer is responsible for removing the software from their Azure servers.
  • Hosting Community – in the past, SPLA customers would be required to join the hosting community as part of their agreement.  As of 2013, this is no longer a requirement.  I would still recommend joining, it does provide program updates.  Just because it is no longer a requirement, does not mean Microsoft discontinued this resource.

That’s the main point(s) I wanted to review.  Always good to understand timing.  When you sign a new SPLA, you have to follow the new rules.

Thanks for reading,

SPLA Man Read the rest of this entry »

 
18 Comments

Posted by on October 22, 2013 in Uncategorized

 

Two heads are better than one!

We all know Amazon. What was once known as an online bookstore has transformed into an online behemoth of hosted services. What’s interesting about Amazon, like Microsoft and others, is they leverage strategic partnerships to grow their business. Microsoft does this through the partner channel (you, me, and others). Amazon, because they are in several industries, is a bit more unique. I read an article recently on how Amazon is going after consumer products. According to the Wall Street Journal, they established alliances with companies such as Proctor and Gamble to lower shipping costs, establish warehouses, and deliver goods to the end customer more quickly then doing it on their own. What they are doing is setting up shop inside Proctor and Gamble’s warehouses, thus reducing the cost of storing and transporting their goods. This program is called “Vendor Flex.” This is a great way to compete against the Wal-Mart’s of the world. Watch out grocery stores, Amazon is knocking on your customers door! (literally) In the end, Amazon recognizes where it is strong (e commerce) and utilizes partners where it lacks resources.

Microsoft is placing a big bet on hybrid cloud environments (big surprise..right?). They already have strategic partners with AT&T and the like to build out diverse scenarios, but they are also leveraging their biggest licensing program, the Enterprise Agreement (EA) to gain market share.  I won’t divulge into the Enterprise Agreement, you can read about it via the Microsoft website, but they are going after this group with a vengeance.  They took Office 365 and made it into a billion dollar business by leveraging partnerships and will do the same with Azure. They created incentives for system integrators to deploy it, had resellers promote it, and utilized their own licensing agreements to sell it.

I used to manage Office 365 (at the time BPOS) on the reseller side. I thought this was the perfect program for small companies that do not have the resources to manage an infrastructure. In a way that’s true, but I underestimated how larger companies can leverage hosted solutions. They utilize their existing volume licensing agreement and have certain departments off premise while others on premise. For companies that do not have the resources to configure it, they can use the partner channel to deploy it. Microsoft turned around Office 365, they will do the same with Azure, all the while leveraging their partners.

If players like Microsoft and Amazon have strategic alliances…shouldn’t you? Does your partner offer the resources you need to succeed or are they just less expensive? Do you have a white labeling program or consider white labeling yourself? How are you leveraging SPLA? Have you reached out to your vendors for support? How does your SPLA reseller help? If interested, you should attend the Microsoft Hosting Summit or attend Hosting Con, where resellers and partners connect. Check it out for yourself http://www.hostingcon.com. Reach out to me, I can help too! Maybe in the end I’m right, two heads can be better than one!

Thanks,

SPLA Man

 
2 Comments

Posted by on October 16, 2013 in In My Opinion

 

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Hosting CRM

For anyone that has ever worked with CRM understands it is not the easiest technology to deploy. It integrates with other applications and is becoming a must-have for sales organizations. Where there’s difficulty, comes opportunity for SPLA providers.

CRM for Microsoft SPLA has a few new flavors to align with CRM Online. Similar to Lync, SharePoint, and Exchange, each one comes with different functionality. The flavors under SPLA are the following: CRM Service Provider Edition (it’s the Professional Edition for hosted environments), CRM Essentials (formerly ESS), and CRM Basic (Formerly CRM limited). The actual SKU’s are listed below. For a complete summary of the differences, please check the SPUR, I also found this article on the CRM Online website (CRM Online)

QHH-00028 Dynamics CRM Service Provider Edition
QHH-00089 Dynamics Basic
QHH-00090 Dynamics CRM Essentials

From a licensing perspective, it is licensed by user (SAL) and does require SQL and Windows. Check out my other posts around those offerings and licensing guidance. What’s interesting about CRM is it does not require the service provider to be Dynamics authorized as is the case with Great Plains and other Dynamics offerings. As indicated at the beginning, CRM does require expertise (especially hosting it) but can be very profitable. Once you deploy CRM, you can add other solutions such as Exchange and SharePoint to be a one stop shop for hosted solutions. To install CRM, the license key code will be embedded in the software. Download the media from the VLSC website (see “License Keys and Media” post). It’s a pretty thick file, be patient.

If you have a CRM offering, would love to learn more about it. Hit me up on LinkedIn at the top right of this screen.

Thanks for reading,

SPLA Man

 
6 Comments

Posted by on October 10, 2013 in CRM

 

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No More Cloud!

Private cloud, public cloud, hybrid cloud, ominous cloud, or whatever the cloud, maybe now is the time to create a new buzz word to describe your offering.  People  have their own opinion on what “cloud” really means, and this leads to even more confusion. I believe the term “cloud” was first used by Eric Schmidt with Google, who in conversation said “cloud.”  (Don’t quote me on that).

Regardless of the kind of cloud you market, what you are really saying is “I have a solution to your problem that I can help you with.” It used to be the cloud was synonymous with storage. According to a recent Gartner study, over 50% of enterprises will have some sort of applications hosted somewhere else.  I can guarantee not all of that is storage!

Successful companies that host information for other organizations do more than just provide a cloud environment, they provide a solution. Companies who consider themselves a trusted solution provider as oppose to just a cloud provider (or even a service provider) will win. “Trusted” is the key word.  The biggest obstacle remains security.  Can they trust you with their data?

The question you need to ask yourself is what differentiates your offering from the 8,500 other hosting companies? Keep in mind -everyone is 99.9% uptime (yeah right). The entire IT landscape makes up roughly $2 trillion dollars. According to the Microsoft site, Azure signs up over 1,000 customers (not users) a day and Office 365 claims that one in four enterprise customers use it. It’s not just Microsoft. Take a look at Amazon, VMWare, and Google. Everyone wants to be “Cloud.” Check out http://www.microsoft.com/en-us/news/cloud/index.html

In my article, “Office 365 Under SPLA” I expressed you need to embrace the big players, not compete. As an example, Amazon and Azure will not deploy RDS, you need to provide RDS via SPLA. Maybe that’s an opportunity. Check out the FAQ guide for Azure http://www.windowsazure.com/en-us/pricing/licensing-faq/ (especially under RDS) They provide the infrastructure, you provide the RDS licenses to the customer. Maybe the SAL for SA SKU is your route – (which I might add is NEVER reported). SAL for SA is simply a way for your customer who already made the investment in software assurance on the underlying software to pay less.  There’s also license mobility with software assurance to consider.

Here’s my point in all of this- if the IT industry is 2 trillion dollars, I want you to get a piece of that very large pie.  To do that, you have to go beyond “cloud.”  Question to consider -what are you doing to help customers with their hosted solutions that no one else is doing today? Answer that intelligently, you will win.  Maybe this is the “Solution Provider Licensing Agreement” after all.

Thanks for reading,

SPLA Man

 
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Posted by on October 8, 2013 in In My Opinion

 

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Features of Lync

Here’s a little blurb on the features of Lync.  I think Call management/Lync is a HUGE opportunity for service providers.  Not a lot of companies host it today and organizations are not keen on deploying it in house.  Let me know if you are interested in learning more or hosting Lync today.   Love to hear about your offering.  

Lync can be used for license mobility and it there is an option for the SAL for SA option.  This is great if you have a multi-tenant (shared) infrastructure.  Below is directly from the SPUR.  New edition of the SPUR is at http://spur.microsoft.com/products.aspx

The available SAL types are:

  • Lync Server 2013 Standard SAL (User / Device)
  • Lync Server 2013 Enterprise SAL (User / Device)
  • Lync Server 2013 Plus SAL (User / Device)
  • Lync Server 2013 Enterprise Plus SAL (User / Device)
  • Productivity Suite SAL (User only)

You do not need SALs for any user or device that accesses your instances of the server software without being directly or indirectly authenticated by Active Directory, or Lync Server.

Standard SAL

 

Each user or device for whom you obtain a Standard SAL or Productivity Suite SAL (user only) may use the following features of the server software.

  • All Instant Messaging functionality
  • All Presence functionality
  • All Group Chat functionality
  • All PC-to-PC computer audio and video functionality
Enterprise SAL

 

Each user or device for whom you obtain an Enterprise SAL or Productivity Suite SAL (user only) may use the following features of the server software.

  • The features of the Standard SAL described above
  • All Audio, Video, and Web Conferencing functionality
  • All Desktop Sharing functionality
Plus SAL

 

Each user or device for whom you obtain a Plus SAL may use the following features of the server software.

  • The features of the Standard SAL described above
  • All Voice Telephony functionality
  • All Call Management functionality
Enterprise Plus SAL

 

Each user or device for whom you obtain an Enterprise Plus SAL may use the following features of the server software.

  • The features of the Standard SAL described above
  • All Audio, Video, and Web Conferencing functionality
  • All Desktop Sharing functionality
  • All Voice Telephony functionality
  • All Call Management functionality
 
1 Comment

Posted by on October 2, 2013 in License Mobility, Lync

 

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Answers to your Top 5 SPLA Hosting Questions!

1. Is there an auditing tool available for SPLA in the marketplace?  Not at the moment, but reach out to me via twitter or LinkedIn and we can discuss further.  I have a few ideas up my sleeve 🙂

2. How do I lower my monthly reporting costs?  No easy answer with this one.  You need to really take an inventory/snapshot of your environment.  How many VMs are really running?  Can I eliminate server sprawl by virtualizing more heavily?  Am I reporting users when I should really be reporting processor or cores?  A lot of service providers report the same thing every month out of convenience.  Don’t do that!  Furthermore, if you are outside the United States, I have a few ideas for you as well.  Reach out to me via LinkedIn or Twitter @SPLA_Man

3. With volume licensing there is a 1-2 ratio, meaning 1 license covers two processors with Windows 2012.  Does the same hold true for SPLA?  No.  You must license all the processors on the machine.  Check out my blog post https://splalicensing.com/category/windows-virtualization/

4. How do I compete with Office 365?  You need to provide a service outside of the product itself.  Check out my blog https://splalicensing.com/category/office-365/

5. My application that we developed outputs data out of an Excel file.  Why on Earth would I need to license Excel?  Simple…because it uses Excel.

There’s a reason why Bill Gates is one of the richest men in the world.  You install it…you have to license it!

Thanks for reading,

SPLA Man

 
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Posted by on September 25, 2013 in Compliance, Office 365