Great question campers. Glad you asked. This is one of the most painstaking processes during an audit. Not only do you have to run scripts, discover licensing gaps, and ensure all user groups are accounted for, you have to spend time collecting this information in which your team could be focusing on other projects. So why do they go through this?
The bottom line is to ensure completeness and accuracy in reporting. For instance, let’s say you report ‘x’ number of servers for a particular customer, but there are additional servers in the domain that you should have reported and were responsible for. Auditors use this output as a way to ensure they have all the servers. The other reason is to discover user-based licensing products. As an example, an auditor might discover a user group within AD has access to workloads you thought they did not have access. Or maybe they discover AD is indeed restricted and you were reporting them anyway. No, you won’t get a discount for over reporting, but at least you can correct future reporting.
Do AD scripts need to be run on each customer’s environment? At a minimum, it needs to be run across all customer domains for which the hoster (who is going through the audit) is responsible. If it’s the end-customers AD, and some servers are not your responsibility, then it’s not as critical – especially if RVTools would capture the in-scope machines.
It’s VERY important to have language in your agreement with your customers that explains when there are end-customer servers, the different licensing rules, and who is responsible for what. I have witnessed hosters lose customers over this disagreement. It is a lot easier to be upfront with your customer, so come audit time, you are prepared, and so is your customer.
One last note: all the new licensing changes (flexible virtualization, mobility, CSP Hoster) have nothing to do with SPLA; it is all about end customers. If you can help your end customers, be prepared; it will separate you from your competition.
Do you have a question, or are you going through an audit? We can help you. Email info@splalicensing.com to learn more.
Thanks for reading,
SPLA Man