RSS

Tag Archives: SAM

What is the Purpose of Using AD Scripts?

Great question campers.  Glad you asked.  This is one of the most painstaking processes during an audit.  Not only do you have to run scripts, discover licensing gaps, and ensure all user groups are accounted for, you have to spend time collecting this information in which your team could be focusing on other projects.  So why do they go through this?

The bottom line is to ensure completeness and accuracy in reporting. For instance, let’s say you report ‘x’ number of servers for a particular customer, but there are additional servers in the domain that you should have reported and were responsible for.  Auditors use this output as a way to ensure they have all the servers.  The other reason is to discover user-based licensing products.  As an example, an auditor might discover a user group within AD has access to workloads you thought they did not have access.  Or maybe they discover AD is indeed restricted and you were reporting them anyway.  No, you won’t get a discount for over reporting, but at least you can correct future reporting.

Do AD scripts need to be run on each customer’s environment?  At a minimum, it needs to be run across all customer domains for which the hoster (who is going through the audit) is responsible.  If it’s the end-customers AD, and some servers are not your responsibility, then it’s not as critical – especially if RVTools would capture the in-scope machines.

It’s VERY important to have language in your agreement with your customers that explains when there are end-customer servers, the different licensing rules, and who is responsible for what.  I have witnessed hosters lose customers over this disagreement.   It is a lot easier to be upfront with your customer, so come audit time, you are prepared, and so is your customer. 

One last note: all the new licensing changes (flexible virtualization, mobility, CSP Hoster) have nothing to do with SPLA; it is all about end customers.  If you can help your end customers, be prepared; it will separate you from your competition.

Do you have a question, or are you going through an audit?  We can help you.  Email info@splalicensing.com to learn more.

Thanks for reading,

SPLA Man

 
Leave a comment

Posted by on August 14, 2024 in Uncategorized

 

Tags: , , , , ,

Slaying the dragon and saving the princess – audit style

We all love stories—all of us. We love to hear about good overcoming evil – the prince saving the princess, the bad guy that the good guy captures.  In short, what we love are fairy tales.  The reality is we do not live in a world of fairy tales, and sometimes, yeah, the bad guys do win. The prince, admired by many, is not such a good prince after all.  We trust without knowing they can be trusted.  So, what does this have to do with audits?

Businesses are built based on one concept – to solve a customer’s problem.  You are their hero to save whatever pain they have or problem they can’t seem to overcome.  You are (as the story goes) their knight in shining armor.  Your customer needs someone to deliver a solution; you are just the good guy to do it.

Fast forward a couple of years, your business is booming, your customers are happy, and in walks every IT nightmare…the auditor.  Eyeglasses the size of saucers, a necktie tied just a shade too short, and a laugh that is about as annoying as a nail on a chalkboard; you succumb to a software audit.

How do you defend such evil?  The biggest mistake a hosting partner (or enterprises in general) often makes is fear.  They give the auditors everything they ask.  That’s not always bad, but if you don’t understand why they ask for certain things or feel they are painting you in a corner, take a step back.  Please don’t give in without understanding what they are asking and why.  Why do they want to know who your customers are?  Why do they ask about customer-owned licenses?  Software Assurance? Historical information?  If you can’t answer “why,” maybe you need help.  In walks SPLA Man.  Nah, in walks Mrs. SPLA Man, every auditor’s worst nightmare.  She put together the following list on how to better prepare yourself for the unexpected.

Mrs. SPLA Man’s List

Don’t be fearful – no matter what, it’s your business and YOUR customers.

Have a plan.  Know what’s in your customer agreements.  If you need to refresh your agreement language, do it.  Software licensing rules change daily; if you have not updated your contracts on license mobility or datacenter outsourcing, update it now.

Don’t bring unwanted attention to your organization.  Always report usage on time and pay on time.  80% of all delinquent reporting has nothing to do with the reseller or Microsoft.  It has everything to do with an SPLA partner’s account payable dept.

Don’t have one person manage your usage reporting.  In many cases, a person leaves a company who was the only one who worked with the reseller directly.  When that person leaves, who is responsible for reporting?

 
Leave a comment

Posted by on August 10, 2017 in Compliance

 

Tags: , , , , , , , , , ,

Help me SAM!

I was on a call the other day and the customer was pleasantly surprised to learn about the SPLA program. Although I do not manage the program in its entirety like the old days, I will say this was a refreshing surprise. When you mention SPLA to a customer, account manager, or even Microsoft, more times than not you here a groan. ABS – Anything But SPLA! I am sure if there are resellers reading this, they would probably agree. Why no love for a program that is growing exponentially year/year? What are better alternatives…buy the licenses outright?

I don’t think the issue is with the program itself; after all, the ability to get started with zero upfront costs from a licensing perspective is pretty cool! I don’t even think the licensing is all that difficult once you get started. The pain point is understanding all the “gotcha’s” and the “in’s” as well as all the “outs” to make sure what you are doing is both compliant and cost-effective.  SPLA is an honor based system, but if you are found dishonest, it will cost you.

One of the biggest hurdles is tracking licenses. With the release of Azure, license mobility, and regular SPLA licenses, the ability to track licenses is becoming more complex.  End customers do not want to double pay for licenses already purchased and service providers don’t want to report SPLA if they don’t have to.  So what do you do?

That’s where my old friend named Sammy comes in. On premise customers have used SAM (Software Asset Management) for years as a mechanism to track licenses purchased and/or deployed.  This is not a one time snapshot, (although I guess it could be if you want it to be) but an ongoing strategy to make sure licenses are being consumed properly.  If they are not, at least they catch the problem before they get audited.

Service providers are different; very few have a SAM strategy.  Most service providers are taking part in license mobility and customer owned licenses more regularly. If you don’t believe me check out all the license mobility partners on Microsoft’s website.  If you thought SPLA is complex, try combining on premise licensing and SPLA and see what you have!

What does SAM really do? It’s a strategy. It will give you tools and a team of experts to help guide you through the ever-changing license use rights (SPUR or PUR for those playing at home).  In most cases, it provides you with the necessary resources to help protect you from vendor audits.  There are different levels of SAM to cater towards different types of environments.  Just like service providers, no two environments are the same.

Here’s my advice (if you are wondering) – if you are a service provider, get a SAM strategy in place.  There’s a saying I read somewhere ( I believe LinkedIn) that said if you think audit prevention is expensive, try being audited.  (paraphrased here but you get my point).

If you don’t have a SAM resource, email me, (blaforge@splalicensing.com) I can be your SPLA/SAM resource.  I guarantee I know the program better than most.  You can also check out our SAM services at SoftwareONE here

As always,  hope you find this helpful and gives you some ideas.

Thanks for reading,

SPLA Man

 
Leave a comment

Posted by on August 11, 2014 in Compliance

 

Tags: , , , , , ,